Flexible Cancellation Policies

Enjoy your vacation and leave the rest on us. If your travel plans were compromised due to any situation, contact us and rearrange your reservation by rescheduling, upgrading or canceling. You are still on time to enjoy paradise with us and every movement is free of charge. We are here to help.

OnLine reservations made on the official website

By booking directly at the official web site of the resort www.simpsonbayresort.com, you will find the best rates and more flexibility to do reschedules, changes and to place special requests. Also all online reservations made here are 100% refundable if the request is received with at least 48 hours prior the check-in date.

Please feel free to contact us by email: reservations@royalresortscaribbean.com or by calling toll free 1-888-852-8323 from 9 am to 5 pm EST, Monday to Friday.

Reservations made through the call center

We are aware that plans can change and we will always be there for you. If you made a reservation through the Call Center, we ask you to contact your agent to obtain more information and options for your trip.

Please Call Toll Free 1-888-721-4407 Monday to Friday 08:00 am to 10:00 pm. Saturday and Sunday 08:00 am to 08:00 pm.